/Boeings CEO testifies before the Senate over the 737 Max crashes – Business Insider

Boeings CEO testifies before the Senate over the 737 Max crashes – Business Insider

  • Boeing CEO Dennis Muilenburg is testifying before the Senate Commerce Committee on Tuesday, followed by the House committee on transportation on Wednesday
  • It is his first public testimony since two 737 Max crashes killed 346 people. The crashes were caused by a faulty automated system, MCAS, that Boeing installed on the planes.
  • Senators are questioning Muilenburg and John Hamilton, chief engineer of Boeing’s commercial airplane division, about MCAS, and how the plane was initially certified as safe to fly.
  • We’ll be updating this post as the hearing continues. Refresh this page for more info.
  • Visit Business Insider’s homepage for more stories.

Exactly one year after a Lion Air Boeing  737 Max crashed in Indonesia, killing 189 people, Boeing CEO Dennis Muilenburg is testifying before the Senate Commerce Committee to explain how the plane was built and certified despite fatal flaws being present.

It is his first public testimony since each of the two jets crashed in October 2018 and in March. Each flight crashed within minutes of taking off. A combined 346 people were killed. Both crashes have been attributed to an automated system known as MCAS, or Maneuvering Characteristics Augmentation System.

The system, which was designed to compensate for the fact that the Max had larger engines than previous versions of the 737, could be triggered by a single faulty angle-of-attack sensor. When it activated erroneously, it could point the jet’s nose down, potentially causing it to crash.

Muilenburg and John Hamilton, the chief engineer in Boeing’s commercial airplane division, are testifying at a Senate hearing titled “Aviation Safety and the Future of Boeing’s 737 Max.” Later in the day, representatives from the National Transportation Safety Board and the Joint Authorities Technical Review — an international panel which investigated the FAA’s actions to certify the 737 Max — will also testify.

The hearings come as Boeing has faced increasing criticism for its design and process of certifying the jet. The FAA has also been criticized for lax oversight of the planemaker.

Senator Roger Wicker, chairman of the Senate Commerce Committee, opened the hearing by describing the need to understand how the plane was certified, as well as recent developments including the release of internal messages suggesting Boeing may have known about issues with the automated system.

Messages released have “reflected a disturbing level of casualness and flippancy that seem to corroborate these criticisms,” he said.

Senator Maria Cantwell, the ranking member on the committee, blasted falling adherence to safety standards in her opening statement.

Boeing hearing survivors

Survivors arrive with photos of those killed in Ethiopian Airlines Flight 302 and Lion Air Flight 610 before a Senate Transportation Committee hearing on ‘Aviation Safety and the Future of Boeing’s 737 MAX’ on Capitol Hill in Washington, Tuesday, Oct. 29, 2019.
AP Photo/Andrew Harnik


“One thing is crystal clear: if you want to be the leader in aviation manufacturing, you have to be the leader in aviation safety,” she said. “We cannot have a race for commercial airplanes become a race to the bottom in terms of safety.”

She also pointed out the need to fully regulate automated programs.

“More software and more automation without robust third-party testing and validation will lead us to where we are today.”

In his opening statement, Muilenburg admitted that Boeing made major missteps.

“We know we made mistakes and got some things wrong,” he said. “We own that, and we are fixing them.”

He added: “While the Ethiopian Airlines accident is still under investigation by authorities in Ethiopia, we know that both accidents involved the repeated activation of a flight-control software function called MCAS, which responded to erroneous signals from a sensor that measures the airplane’s angle of attack.”

The testimony and question was, at times, emotional.

Boeing Hearing


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“These loved ones lost lives because of an accident that was not only preventable, but was the result of a pattern of deliberate concealment,” Senator Richard Blumenthal said. “My anger has only grown.”

“Boeing came to my office shortly after these crashes and said they were the result of pilot error. Those pilots never had a chance. Those loved ones never had a chance. They were in flying coffins as a result of Boeing deciding that it was going to conceal MCAS from the pilots.”

Blumenthal opened his testimony by asking family members of crash victims, present at the hearing, to hold up photos.

Senator Wicker opened the hearing by questioning Muilenburg on recently released e-mails and instant messages between Boeing employees discussing the MCAS system and its disclosure to regulators.

While Muilenburg suggested that Boeing was not aware that the MCAS defects would lead to a crash, Hamilton admitted that, looking back, testing of the software and hardware involved was inadequate.

“We did test the MCAS un-commanded inputs to the stabilizing system,” Hamilton said. “We assessed that hazard level.”

“Which, now do you think is wrong,” Cantwell asked.

“In hindsight, Senator, yes.”

“We relied on long standing safety standards,” Muilenburg said, defending the process of certifying the plane.

“The original concept for the MCAS design was an extension of the speed trim system on teh 737 NG,” the previous generation, Muilenburg said, which relied on a single sensor. “We’ve learned there are some things we can improve. One of those is moving to a dual sensor” activation, Muilenburg said in response to a question from Senator John Thune.

“How frequently are new automated systems left out of the training manuals that you give to pilots,” Senator Amy Klobuchar asked.

“More information in the training manuals is not necessarily safer,” Muilenburg replied. “But, as we understand from these accidents, we need to provide more information aon MCAS to enhance safety.”

“Our approach is to train pilots on the effects of a failure mode,” he added. “That is what’s in the training manual. We train pilots to respond to the effects of the failure, not to diagnose the cause.”

“It seems like every week there’s a report that an airline is going to have that plane flying again,” asked Senator Jerry Moran. “What is the status?”

“We’re testing the final software updates. When ready, and with the FAA’s approval, we’ll proceed to a certification flight.” Muilenburg answered. “It will return to service when it’s safe.”

“My thoughts have changed” regarding regulation of Boeing, Muilenburg said in response to a question from Senator Gary Peters. “We all have the same objective, we all want the safest industry possible. We could look at the balance” between regulation and independence, he said. A recent New York Times report found that Boeing lobbied to gain more independence from regulators as recently as 2018.

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