/Dunkin vs Starbucks drive-thru order: wait time, review, experience

Dunkin vs Starbucks drive-thru order: wait time, review, experience

Starbucks and Dunkin’ each succeed at their goals to reach target customers, but they’re doing very different things.

Starbucks drive-thru



Mary Meisenzahl/Insider


It’s hard to compare one-to-one because these two chains serve coffee, but they’re ultimately after different experiences. 

Starbucks is a coffee destination, while Dunkin’ seems to prioritize food at least on par with coffee.

I’ll continue going to both, although Dunkin’ is for days when I need to grab an iced coffee quickly, and Starbucks is more of a treat on its own.

Do you have a story to share about a retail or restaurant chain? Email this reporter at mmeisenzahl@businessinsider.com.

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